Get in Touch
We’re here to help with any questions about our women’s clothing, jeans, shoes, bags, and accessories. Reach out and we’ll respond as quickly as possible.
Send Us a Message
Complete the form below and our team will respond within 1-2 business days.
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Business Information
Here’s how to reach us and what to expect when you contact Universal Thread.
Our Address
Universal Thread1842 Market Street, Suite 310
Philadelphia, PA 19103
United States
Email Support
We respond to all emails within 24-48 hours during business days.
Response Time
Email: 24-48 hours
Contact Form: 1-2 business days
We aim to provide thorough, helpful responses to every inquiry.
Frequently Asked Questions
How do I find my size?
Each product page includes detailed size charts and measurements. We recommend comparing your measurements to our charts for the best fit. If you’re between sizes, we suggest sizing up for comfort.
What is your return policy?
Returns and exchanges are handled through Amazon’s standard return process. Most items can be returned within 30 days of delivery. Visit your Amazon order history to initiate a return.
Do you offer international shipping?
Yes, many Universal Thread products ship internationally through Amazon. Availability and shipping costs vary by country. Check product pages for specific international shipping options.
How can I track my order?
All orders placed through Amazon include tracking information. You’ll receive tracking updates via email, and you can monitor your shipment status in your Amazon account order history.
Ready to Shop?
Explore our complete collection of women’s jeans, shoes, tops, dresses, bags, and accessories. Quality basics and trend-forward styles for your everyday wardrobe.
Browse Universal Thread Collection